Texas Department of Savings and Mortgage Lending

Complaint and Recovery Fund Notice

Joanne and Ellen Tucker are licensed under the laws of the state of Texas and by state law are subject to reglatory oversight by the Texas department of Savings and Mortgage Lending. Any consumer wishing to file a complaint against Joanne or Ellen Tucker should complete, sign and send a complaint form to the Texas Department of Savings and Mortgage Lending, 2601 North Lamar, Suite 201, Austin, Texas 78705. Compaint forms and instructions may be downloaded and printed from the Departmen's web site located at www.sml.state.tx.us or obtained from the department upon request by mail at the address above, my telephone at its tollfree consumer hotline at 1-877-276-5550, by fax at 512-475-1360, or by email at smlinfo@sml.state.tx.us.

The department maintains the mortgage broker recovery fund to make payments of certain types of judgments against a mortgage broker or loan officer. Not all claims are compensable and a court must order the payment of a claim from the recovery fund before the deparment may pay a claim. For more information about the recovery fund, please consult subchapter F of the mortgage broker license act on the department's web site referenced above.